Scope
This Privacy Policy (hereinafter referred to as the “Policy”) explains how NaoBet and its direct and indirect subsidiaries (collectively, “NaoBet”, “we”, “us”, “our”) process your personal data.
This Privacy Policy applies to personal data collected from registered users (“Players”) who have an account on our website and from visitors to our website.
Who We Are
The operator of this website is the controller of your personal data. We are the controller because, within the scope of our business relationship with you, we determine how and why your personal data is processed, as described in this Policy. Together with our joint controller, we maintain the ownership and security of the personal data you provide to us.
If you have any questions regarding this Policy or wish to exercise your data protection rights, you may contact our Data Protection Officer by email at dpo@naobet.com.
What Personal Data Do We Collect?
Data You Provide Directly to Us
Depending on how you interact with our services, we may collect the following personal data:
Registration Data
To create an account on our website, you must provide personal information such as your email address, date of birth, country, telephone number, gender, full name, social security number, postal code, and username. During registration, we also automatically receive your IP address and location data.
Identity Verification Data (Due Diligence)
We collect identification card numbers, driver’s license numbers, passport numbers, proof of address, social security numbers, source of wealth/source of funds information, Bank ID details, and financial documents to comply with Know Your Customer (KYC), age verification, Anti-Money Laundering (AML), and legal requirements.
Financial Information
We may collect banking information such as Bank ID, CPR/CPF number, IBAN, and payment system information to process deposits and withdrawals. This data is also used to comply with KYC and AML obligations.
Personal Data Collected Automatically
Device Information
We collect information about the device and software you use to access our services, including IP address, operating system version, and device identifiers.
Log and Usage Data
To better understand and improve the use of our services, our servers automatically collect data regarding your interactions, such as viewed content, advertisement clicks, search queries, social media shares, session dates and times, pages visited, links followed, and session duration. Some of this information is collected through cookies and similar technologies.
Location Information
We may collect or infer your approximate location when you use our services.
Personal Data from Third Parties
We may obtain personal data from other sources to provide and personalize our services or to comply with legal obligations. These sources may include:
- Publicly available information from social networks or linked accounts (such as Facebook and Google)
- Other publicly accessible platforms
Why Do We Collect Your Data?
We use the collected personal data to:
- Ensure the security and functionality of our services, including the technical availability of the website
- Protect our systems against unauthorized access, misuse, and security threats
Legal Basis for Processing
In accordance with the GDPR and other applicable data protection laws, we process your personal data only where a lawful basis exists, including:
Performance of a Contract
To perform or enter into a contract with you, such as account creation, communication, and compliance with our Terms and Conditions.
Legal Obligation
To comply with legal requirements, including obligations related to anti-money laundering regulations.
Legitimate Interests
To pursue our legitimate interests or those of third parties, provided that your fundamental rights and freedoms do not override those interests. Examples include security measures and fraud prevention.
Consent
Where you have given your consent, such as for the use of non-essential cookies or marketing activities.
How Do We Share Your Data?
We may share your personal data with the following categories of recipients:
If you submit a complaint, review, or inquiry through a third-party platform (such as a casino review website, gambling forum, or dispute resolution service), we may be required to respond directly on that platform. In such cases, we disclose only the minimum personal data necessary to identify your account and properly address the matter. This disclosure is based on our legitimate interest in transparency and protecting our reputation. We do not disclose such information without a specific reason.
Data Retention
We retain your personal data for as long as you maintain an active account with us and for as long as necessary to fulfill the purposes described in this Policy.
We may also retain personal data where required by law, including anti-money laundering regulations.
Once your account has been closed and all applicable retention periods have expired, your personal data will be deleted or anonymized.
Your Rights
You have the following rights regarding your personal data:
- Right of Access
- Right to Rectification
- Right to Erasure
- Right to Restriction of Processing
- Right to Data Portability
- Right to Object
- Right to Withdraw Consent
- Right to Lodge a Complaint with a Data Protection Authority
Cookies and Tracking Technologies
We use cookies, pixels, tags, web beacons, and similar technologies to improve your user experience. When you first visit our website, we request your consent for the use of non-essential cookies. Technically necessary cookies do not require consent. Further details can be found in our Cookie Policy.
Data Security
We protect your personal data through technical, physical, and administrative measures designed to prevent unauthorized access, loss, or misuse. Despite these safeguards, no data transmission over the Internet can be guaranteed to be completely secure. We continuously improve our security measures but cannot guarantee absolute security.
Transfers Outside the EU/EEA
We may transfer your personal data to countries outside the European Union (EU) or European Economic Area (EEA). In such cases, we ensure that appropriate safeguards are in place, including:
- European Commission adequacy decisions
- Standard Contractual Clauses (SCCs)
- Other legally approved transfer mechanisms
Changes in Ownership
In the event of a sale, merger, acquisition, or other change in ownership, your personal data may be transferred to the new owner. The new owner may only process your personal data in accordance with this Privacy Policy unless you have agreed to another use.
Contact
If you have any questions regarding this Privacy Policy or the processing of your personal data, please contact us at:
support@naobet.live
dpo@naobet.live
Changes to This Policy
We reserve the right to update this Privacy Policy in response to technical changes or legal requirements. Please review the latest version regularly on our website.
Effective Date: October 2024
