Scope
This Privacy Policy (hereinafter the “Policy”) explains how NaoBet and its direct and indirect subsidiaries (“NaoBet”, “we”, “us”, “our”) process your personal data.
This Privacy Policy applies to personal data collected from registered users (“players”) with an account on our website, as well as from visitors to our website.
Who We Are
The operator of this website is the data controller responsible for your personal data. We act as a controller because we determine how and why your personal data is processed within the scope of our business relationship with you, as described in this Policy. Together with our joint controller, we protect the ownership and security of the personal data you provide.
If you have any questions about this Policy or wish to exercise your data protection rights, you can contact our Data Protection Officer via email at dpo@naobet.com.
What Personal Data Do We Collect?
1. Data You Provide Directly
Depending on how you interact with our services, we may collect the following personal data:
Registration Data:
To create an account on our website, you must provide personal details such as:
- Email address
- Date of birth
- Country
- Phone number
- Gender
- Full name
- Social Security Number
- Postal code
- Username
Upon registration, we also automatically receive your IP address and location data.
Identity Verification (Due Diligence) Data:
We collect:
- National ID number
- Driver’s license number
- Passport number
- Proof of address
- Social Security Number
- Source of funds/wealth
- Bank ID
- Financial documents
This allows us to meet our KYC, age verification, anti-money laundering (AML), and other legal obligations.
Financial Information:
We may collect banking information such as:
- Bank ID
- CPR/CPF number
- IBAN
- Payment system details
These are required for deposits, withdrawals, and AML/KYC compliance.
2. Automatically Collected Personal Data
Device Information:
We collect details about the device and software you use, including IP address, operating system version, and device identifiers.
Log and Usage Data:
To understand and improve service usage, our servers automatically collect data such as:
- Viewed content
- Ad clicks
- Search queries
- Social media sharing actions
- Session dates and times
- Pages visited
- Referrals
- Session duration
Some of this data is collected using cookies and similar technologies.
Location Information:
We may collect or infer your approximate location when you use our services.
3. Personal Data from Third Parties
We may collect personal data from other sources to provide or personalize our services or comply with legal obligations. This includes:
- Public data from social networks or linked accounts (e.g., Facebook, Google)
- Other publicly accessible platforms
Why Do We Collect Your Data?
We process personal data to:
- Ensure the security and functionality of our services
- Provide technical availability of the website
- Prevent unauthorized access, fraud, or threats
Legal Bases for Processing
Under the GDPR and other applicable laws, we process personal data only where a lawful basis exists, including:
Contractual Necessity
To perform or enter into a contract with you, e.g.:
- Account creation
- Customer support
- Compliance with our Terms of Service
Legal Obligation
To meet legal requirements such as AML obligations.
Legitimate Interests
For purposes such as:
- Fraud prevention
- Security monitoring
- Service improvement
Your fundamental rights always take priority.
Consent
For activities requiring your permission, such as:
- Marketing communications
- Non-essential cookies
How We Share Your Data
We may share your personal data with the following categories of recipients:
Third-Party Platforms (e.g., casino review sites, dispute resolution services)
If you submit complaints, reviews, or inquiries through such platforms, we may be required to respond directly on that platform.
Only the minimum necessary information needed to identify your account and resolve the issue will be shared.
This disclosure is based on our legitimate interest in transparency and reputation management.
We do not disclose information without a justified reason.
Retention of Your Data
We retain your personal data:
- As long as you have an active account
- As long as necessary to fulfill the purposes described in this Policy
- As required by law (e.g., AML retention periods)
After account closure and expiration of all retention periods, your data will be deleted or anonymized.
Your Rights
You have the following rights regarding your personal data:
- Right of access
- Right to rectification
- Right to erasure
- Right to restrict processing
- Right to data portability
- Right to object
- Right to withdraw consent
- Right to lodge a complaint with a data protection authority
Cookies and Tracking Technologies
We use cookies, pixels, tags, web beacons, and similar technologies to improve your user experience.
On your first visit, we request consent for non-essential cookies.
Technical cookies do not require consent.
Details are provided in our Cookie Policy.
Data Security
We protect your personal data with technical, physical, and administrative safeguards.
While we continuously improve our security measures, no internet transmission can be guaranteed to be fully secure.
Data Transfers Outside the EU/EEA
We may transfer your personal data to countries outside the EU/EEA.
When we do, we ensure appropriate safeguards such as:
- EU Commission adequacy decisions
- Standard Contractual Clauses
- Other legally approved mechanisms
Changes in Ownership
In the event of a sale, merger, or other change of ownership, your personal data may be transferred to the new owner.
The new owner must process your data in accordance with this Policy unless you provide additional consent.
Contact
For questions about this Privacy Policy or about how we process your data, contact:
